Terms of Service

Campervana acts solely as an intermediary that facilitates connections between Renters and Partners. Campervana is not a party to any rental agreement, nor does it act as an agent, employee, or representative of any Partner.

Campervana does not inspect, certify, warrant, or guarantee the safety, roadworthiness, cleanliness, legality, or suitability of any vehicle listed on the Platform. All vehicle descriptions, photos, pricing, availability, and condition are provided by Partners and are their sole responsibility.

Listing a vehicle on the Platform does not constitute an endorsement, recommendation, or guarantee by Campervana of that vehicle or Partner. Users engage with each other at their own risk.

No joint venture, partnership, employment, or agency relationship exists between Campervana and any user of the Platform.

Campervana charges a 15% Campervana service fee on each booking, calculated on the total rental value. This fee is pre-authorised on your card at the time of booking and captured once we have successfully sourced a Partner and vehicle for your trip within the quoted price range within 72 hours. The fee covers our brokerage service, including sourcing, quoting, booking facilitation, messaging tools and customer support.

The remaining 85% balance of the total rental cost is paid by the Renter directly to the Partner (typically at vehicle pickup) under the Partner's own rental agreement and payment terms. This payment is a transaction solely between the Renter and the Partner.

Campervana is not responsible for any disputes, shortfalls, refunds, damage charges, bond deductions, additional fees or payment issues relating to the balance payment made directly between Renters and Partners. This includes, but is not limited to, disagreements over pricing, payment methods, refunds, or additional charges applied by the Partner.

The 15% Campervana service fee is fully refundable only if Campervana is unable to source a suitable Partner and vehicle for your requested trip within this price range within 72 hours. Once a Partner has been successfully sourced and confirmed, the Campervana service fee is non-refundable, regardless of any subsequent cancellation, change of plans, no-show, or dispute with the Partner, except where a refund is required by New Zealand consumer law.

A separate travel fee may apply to any booking that involves travel between New Zealand's North Island and South Island, or where the pick-up and drop-off locations are different cities.

These journeys are treated as a custom quote because the final cost depends on the specific vehicle, route, ferry schedules, relocation logistics and the rental partner's own terms.

The level of service you receive from Campervana remains the same, but the total rental amount confirmed by the partner may include an additional cost above the original instant quote.

If the final confirmed price, including any applicable travel fee, is not acceptable to you, you may decline the proposed vehicle before the pre-authorisation is captured. In that case the pre-authorisation will be released and your card will not be charged.

To the maximum extent permitted by law, Campervana shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the Platform, any vehicle, or any interaction between Renters and Partners.

Without limiting the above, Campervana accepts no liability whatsoever for:

In any event, Campervana's total cumulative liability to any user shall not exceed the amount of the platform fee paid by that user for the specific booking in question.

You agree to indemnify, defend, and hold harmless Campervana, its directors, officers, employees, contractors, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including legal fees on a solicitor-and-own-client basis) arising out of or in connection with: your use of the Platform; your breach of these Terms; any rental transaction you enter into; any vehicle you list, rent, or use through the Platform; any dispute between you and another user; or any violation of applicable law.

Any dispute arising between a Renter and a Partner (including disputes relating to vehicle condition, damage, bonds, refunds, cancellations, or any other matter) is strictly between those parties. Campervana is not a mediator, arbitrator, or party to any such dispute and has no obligation to intervene or resolve it.

Users are encouraged to resolve disputes directly with each other. If a resolution cannot be reached, users should seek independent legal advice or use the Disputes Tribunal of New Zealand.

The Platform is provided on an "as is" and "as available" basis. Campervana makes no representations or warranties of any kind, express or implied, regarding the Platform, its content, or the services offered through it. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

Campervana does not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Campervana does not provide, arrange, endorse, or verify any insurance coverage. Any references to insurance on the Platform are for informational purposes only. It is the sole responsibility of each Renter and Partner to obtain and maintain appropriate insurance coverage. Campervana accepts no liability for any losses arising from inadequate or absent insurance.

Personal information collected through the Platform is handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

Campervana may share limited user information between Renters and Partners solely for the purpose of facilitating bookings. We do not sell personal data to third parties.

These Terms are governed by the laws of New Zealand. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Campervana reserves the right to suspend or terminate any user's access to the Platform at any time, for any reason, without prior notice or liability. This includes, but is not limited to, breaches of these Terms, fraudulent activity, or conduct deemed harmful to the Platform or its users.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Campervana regarding the use of the Platform, and supersede all prior agreements, understandings, and representations.

Campervana may update these Terms at any time by posting the revised version on the Platform. Your continued use of the Platform after any changes constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.