Privacy Policy
Last updated: 22 November 2024
At Campervana, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.
📞Contact Us
If you have any questions about these Terms of Service, you can contact us by email: info@campervana.nz
📊Information We Collect
We may collect the following types of personal information:
Full name
Contact details (email address, phone number, physical address)
Driver's licence details
Payment information
Proof of insurance policy
Rental history and preferences
🔍How We Collect Your Information
We collect personal information when:
You make a booking or reservation.
You contact us via email, phone, or other communication methods.
You provide documents such as proof of insurance or identification.
You use our website or other online services.
📝Use of Your Information
We use your personal information for the following purposes:
Processing and managing your bookings.
Verifying driver eligibility and insurance compliance.
Communicating important information about your rental.
Ensuring compliance with our Terms and Conditions.
Improving our services and customer experience.
🤝Sharing Your Information
We do not sell or share your personal information with third parties except in the following circumstances:
Sharing relevant booking information (name, contact details, driver's licence details) with our rental Partners to facilitate your vehicle booking.
When required by law or regulatory authorities.
To process payments via financial institutions.
To assist with insurance claims, disputes, or other related matters.
🔒Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access:
Electronic data: Stored on secure servers.
Physical documents: Stored in a secure location and destroyed when no longer needed.
Access to your data is limited to authorised personnel.
⏰Retention of Information
We retain your personal information only as long as necessary to:
Fulfil the purpose for which it was collected.
Comply with legal and regulatory requirements.
Resolve disputes or enforce our Terms and Conditions.
🔑Your Rights
You have the right to:
Access your personal information.
Request corrections to inaccurate or incomplete information.
Request deletion of your data, subject to legal or contractual obligations.
Opt out of marketing communications at any time.
🍪Cookies and Website Usage
Our website may use cookies to enhance user experience and collect analytics data. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
📊Microsoft Clarity
We use Microsoft Clarity, a behavioural analytics tool, to help us understand how visitors interact with our website. Clarity captures anonymised session data such as mouse movements, clicks, and scroll behaviour. This data helps us improve the usability of our site.
Clarity does not collect sensitive personal information or identify individual users.
📝Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.