We may collect the following types of personal information:
- Full name
- Contact details (email address, phone number, physical address)
- Driver’s licence details
- Payment information
- Proof of insurance policy
- Rental history and preferences
How We Collect Your Information
We collect personal information when:
- You make a booking or reservation.
- You contact us via email, phone, or other communication methods.
- You provide documents such as proof of insurance or identification.
- You use our website or other online services.
Use of Your Information
We use your personal information for the following purposes:
- Processing and managing your bookings.
- Verifying driver eligibility and insurance compliance.
- Communicating important information about your rental.
- Ensuring compliance with our Terms and Conditions.
- Improving our services and customer experience.
Sharing Your Information
We do not sell or share your personal information with third parties except in the following circumstances:
- When required by law or regulatory authorities.
- To process payments via financial institutions.
- To assist with insurance claims, disputes, or other related matters.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access:
- Electronic data: Stored on secure servers.
- Physical documents: Stored in a secure location and destroyed when no longer needed.
- Access to your data is limited to authorised personnel.
Retention of Information
We retain your personal information only as long as necessary to:
- Fulfil the purpose for which it was collected.
- Comply with legal and regulatory requirements.
- Resolve disputes or enforce our Terms and Conditions.
Your Rights
You have the right to:
- Access your personal information.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your data, subject to legal or contractual obligations.
- Opt out of marketing communications at any time.
Cookies and Website Usage
Our website may use cookies to enhance user experience and collect analytics data. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
Microsoft Clarity
We may improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed.
